Peter Hinssen
Founder of nexxworks | Bestselling Author of The Day After Tomorrow & The Uncertainty Principle | Innovation & Leadership Expert | LinkedIn Top Voice
Dana J. Johnson Professor of Management, University of Delaware | Organizational Psychologist & Expert on Paradox | Co-Author of Both/And Thinking | Thinkers50-Ranked
Wendy K. Smith is one of the world's leading authorities on paradox and "both/and thinking." A University of Delaware professor, Harvard PhD, and co-author of the bestseller Both/And Thinking, she won the 2023 Thinkers50 Breakthrough Idea Award. On stage, she turns 25 years of research into a practical framework, showing leaders how to transform competing demands from a source of conflict into an engine of creativity and growth.
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Wendy K. Smith is one of the world’s leading authorities on paradox and the science of “both/and thinking”, how leaders and organizations thrive by embracing competing demands rather than choosing between them. An award-winning organizational psychologist and business school professor, she has spent 25 years proving that the toughest tensions we face, stability and change, mission and profit, work and life, are not problems to be solved once, but paradoxes to be navigated well.
Leadership speaker Wendy K. Smith is the Dana J. Johnson Professor of Management and Faculty Director of the Women’s Leadership Initiative at the University of Delaware’s Lerner College of Business and Economics. She earned her PhD in Organizational Behavior at Harvard Business School and is one of the youngest scholars ever named an Academy of Management Fellow. Her research on strategic paradox has earned some of her field’s highest honors, including recognition for one of the most-cited management papers of its decade, and she shares it on stage at organizations such as Cisco, Microsoft, IBM, and Comcast. She explores these ideas further at wendyksmith.com.
Smith reached a global audience with Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems, co-authored with her longtime collaborator Marianne Lewis and published by Harvard Business Review Press. Named a Top 10 Management Book by Thinkers50 and a #1 Amazon new release, the book distills decades of research into a practical framework, and earned the pair the 2023 Thinkers50 Breakthrough Idea Award. Her TEDx talk, “The Power of Paradox,” captures the core of her message: that our instinct to force either/or choices quietly limits us, and that the most creative, decisive leaders learn to ask instead, “What’s the both/and?” She has taught at the University of Delaware, Harvard, and the Wharton School, and works with executives and teams around the world.
As a speaker, Wendy K. Smith brings science-based research to life with vivid, real-world stories, leaving audiences both captivated and equipped to act. She speaks on navigating paradox and competing demands, leading change and innovation without sacrificing the core business, decision-making under uncertainty, and unlocking creativity through both/and thinking. Audiences leave with a genuinely new mental model, and practical tools to turn the tensions that once caused conflict into engines of growth.
Drawing on her bestselling book and decades of research, Smith reveals why our instinct to make either/or choices quietly limits us, and how embracing paradox unlocks better decisions. She gives audiences a practical framework for holding competing demands at once, transforming the knotted tensions of work and life into opportunities for creativity, innovation, and growth.
One of the hardest paradoxes leaders face is managing today's business while innovating for tomorrow. Smith shows how the most effective leaders resist the either/or trap, funding and protecting the new without starving the proven, and build organizations that can execute and reinvent at the same time.
Leaders are taught to be clear and decisive, but framing every decision as a trade-off narrows the options and can trigger vicious cycles. Smith offers a both/and approach to decision-making that helps leaders and teams surface hidden tensions, ask better questions, and reach more creative, sustainable solutions under uncertainty.
From individuality versus teamwork to ambition versus well-being, competing demands shape our daily experience of work. Smith brings her research to a deeply human level, helping audiences reframe personal and professional tensions and build the mindset and habits to thrive amid them rather than be worn down by them.
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