Susan David
Harvard Medical School Psychologist | #1 WSJ Bestselling Author | Thinkers50 | Co-founder, Institute of Coaching | TED Speaker
The "Tech Humanist" | Founder & CEO of KO Insights | Bestselling Author of What Matters Next | On Human-Friendly AI, Technology & the Future of Human Experience
Kate O'Neill is one of the world's leading authorities on the human side of technology, known globally as "the Tech Humanist." Founder and CEO of KO Insights and a bestselling author, she was one of Netflix's first 100 employees and now advises Google, Microsoft, and the UN. On stage, she gives leaders a strategically optimistic, practical framework for making human-friendly decisions about AI and technology.
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Kate O’Neill is one of the world’s leading authorities on the human side of technology, so much so that she is known simply as “the Tech Humanist.” A strategist, tech executive, and bestselling author, she helps leaders make better, more human-friendly decisions about the technologies reshaping their organizations, bridging the gap between business ambition and genuine human needs at a moment when those decisions have never carried higher stakes.
Technology speaker Kate O’Neill is the founder and CEO of KO Insights, a strategic advisory firm dedicated to improving human experience at scale through data and AI. Her core argument reframes technology not as something that serves the business first and people second, but as a three-way relationship between business, humans, and technology, in which human impact is the variable that determines whether innovation scales sustainably or collapses under backlash and regret. She is the author of six books, most recently What Matters Next, a leader’s guide to making human-friendly tech decisions in a world that is moving too fast, named to the Thinkers50 2025 Best New Management Booklist.
O’Neill’s authority is grounded in more than 25 years of hands-on work with category-defining companies. She was one of Netflix’s first 100 employees, where she created the company’s first content-management role, developed Toshiba America’s first intranet, and founded [meta]marketer, one of the earliest digital strategy and analytics agencies. Today she advises Fortune 500 companies and organizations including Google, IBM, Microsoft, Adobe, and the United Nations, and is an invited attendee at UN AI Advisory Body meetings. A frequent expert commentator on the BBC, NPR, and NBC, she was ranked among the Thinkers50 most influential management thinkers in 2025 and shortlisted for its Digital Thinking Award, and her work appears in the New York Times, the Wall Street Journal, and WIRED.
As a speaker, Kate O’Neill gives audiences a clear, strategically optimistic framework for navigating relentless technological change without losing sight of what makes us human. She speaks on making human-friendly AI and technology decisions, the future of human experience, strategic optimism and foresight, and how leaders can encode human values into the systems they build. Audiences leave with practical tools to move forward confidently, and the reassurance that a bright, human-centered future is something they can actively design.
Drawing on her latest book, O'Neill gives leaders a practical framework for the technology decisions, from AI adoption to data strategy, that carry ever-wider consequences. She shows how to balance innovation with human outcomes, encode human values into systems, and move forward confidently in a world that is changing faster than most decision-making processes can handle.
Relevant to every industry, from financial services to healthcare to hospitality, this keynote surveys the emerging-technology and cultural-trends landscape and shows how the decisions companies make ripple outward, shaping both their bottom line and the future of human experience itself. O'Neill helps audiences see the bigger picture and make choices that are both commercially smart and genuinely humane.
Based on her book A Future So Bright, O'Neill makes the case for "strategic optimism," a disciplined, clear-eyed hopefulness that treats a better future as something to be actively designed rather than passively awaited. She gives leaders tools to align purpose, values, and technology so their organizations can meet uncertainty with meaningful innovation.
As AI accelerates, O'Neill helps leaders navigate its ethical and strategic complexities without succumbing to either hype or fear. She reframes AI adoption around human impact, showing how organizations can capture its benefits while protecting trust, avoiding costly missteps, and keeping people at the center of digital transformation.
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