Pascal Finette
Co-Founder of be radical | Singularity University Chair for Entrepreneurship & Open Innovation | Author of Disrupt Disruption | Former Google, eBay & Mozilla Leader
CEO & Co-Founder of Delivering Happiness | Creator of the Zappos Culture Book | Bestselling Author of Beyond Happiness | Expert on Workplace Culture & Wellbeing
Jenn Lim helped shape modern workplace culture before it was a boardroom priority, creating the first Zappos Culture Book and co-founding Delivering Happiness with the late Tony Hsieh. Bestselling author of Beyond Happiness and Delivering Happiness, with over a million copies sold in 30 languages, she shows leaders how purpose and wellbeing drive profit. Audiences leave with practical tools to build cultures where people and results thrive.
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Jenn Lim is one of the world’s leading authorities on workplace culture, a bestselling author, executive coach, and the CEO and co-founder of Delivering Happiness, the consultancy and global movement she built with the late Tony Hsieh, CEO of Zappos. For more than two decades she has helped organizations create cultures rooted in purpose, wellbeing, and sustainable profit, proving that happier people and stronger business results go hand in hand.
Happiness speaker Jenn Lim first shaped the field of corporate culture long before it became a boardroom priority. While consulting for Zappos, she created the company’s first Culture Book, launching what became the world’s first series of Culture Books and a widely studied example of how businesses can scale happiness and profitability together. That work laid the foundation for Delivering Happiness, which began as a bestselling book and evolved into a consultancy that has since worked with hundreds of organizations worldwide.
She is the author of two influential books. Delivering Happiness, co-created with Tony Hsieh, became a New York Times and Wall Street Journal bestseller; together with her own book, Beyond Happiness, the two have sold over a million copies and been translated into roughly 30 languages.
In Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, named a top business book by Forbes, Lim translates decades of culture and strategy work into a practical framework. Through her Greenhouse Method and her Me, We, Community model, she shows how aligning individual purpose with organizational mission strengthens engagement, retention, and performance. Selected to the Global Happiness Council for Work and Wellbeing, she has led DH onto the Inc. 5000 list and been featured in Forbes, Fortune, Inc., and Harvard Business Review.
As a speaker, Jenn Lim brings rare authenticity, humor, and scientific rigor to the stage, having presented everywhere from the United Nations and TEDx to major corporate events worldwide. Audiences leave her keynotes with practical, science-backed tools to lead through constant change, combat burnout, build belonging, and turn “this is just a job” into “this is a place I belong,” all while strengthening the bottom line.
Drawing on the Greenhouse Method from her bestselling book Beyond Happiness, Lim offers leaders fresh, practical tools to stay engaged, energized, and effective so their teams can thrive alongside them. Built on more than two decades of work with companies like Starbucks, McDonald's, and Chase, this keynote shares real-world strategies to combat burnout, foster trust, and drive shared success in a world of constant change.
People everywhere simply want to feel seen, heard, and valued. Through her Me, We, Community framework, Lim shows how aligning individual wellbeing, team dynamics, and organizational purpose can boost engagement, reduce turnover, and transform a workplace from "just a job" into a place of genuine belonging. Audiences gain concrete strategies to build a culture of connection that lifts both performance and personal fulfillment.
Life is unpredictable, but chaos doesn't have to mean crisis. Lim invites audiences to see life's twists and turns not as problems to solve but as paths to clarity and growth. Using evidence-based tools, she explores how meeting change with humor, resilience, and authenticity can redefine what it means to live and work with true fulfillment, helping individuals and teams turn uncertainty into strength.
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