Angela Duckworth
Psychologist & #1 NYT Bestselling Author | MacArthur Fellow | Rosa Lee & Egbert Chang Professor, UPenn | Founder, Character Lab
Workplace Conflict & Communication Expert | Contributing Editor, Harvard Business Review | Bestselling Author of 'Getting Along' | Former Co-Host, Women at Work
Most of us would rather avoid conflict than face it. Amy Gallo argues that's exactly backward. A contributing editor at Harvard Business Review and bestselling author of Getting Along, she turns the awkward, high-stakes moments of work life, difficult colleagues, hard conversations, and team tension, into practical, research-backed skills. Audiences gain tools to disagree productively, build psychological safety, and improve team relationships.
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Corporate culture speaker Amy Gallo is one of the most trusted authorities on workplace dynamics, conflict, and communication. A contributing editor at Harvard Business Review and the bestselling author of Getting Along: How to Work with Anyone (Even Difficult People), she has spent more than a decade translating behavioral research into practical tools that help people work better together.
Speaker Amy Gallo has written hundreds of articles for Harvard Business Review on managing yourself, leading people, and building a career, and her work has been collected in numerous books on feedback, emotional intelligence, and managing others. Her 2022 bestseller Getting Along identifies eight types of difficult colleagues and offers evidence-based strategies for working with each of them, while her earlier HBR Guide to Dealing with Conflict gives readers a clear framework for handling disagreement constructively.
From 2019 to 2025, Gallo co-hosted HBR’s popular Women at Work podcast, which examined the struggles and successes of women in the workplace across ten seasons. Her perspective on conflict, communication, and difficult conversations is regularly sought by media outlets including The New York Times, Fast Company, Marketplace, the BBC, and WNYC.
What sets Gallo apart is her insistence that conflict, handled well, is not something to fear but a source of better decisions, stronger relationships, and more inclusive cultures. Her frameworks are built on the idea of psychological safety: creating environments where people feel secure enough to disagree, give honest feedback, and raise hard issues. She has delivered keynotes and workshops at hundreds of organizations and conferences, including SXSW, the Conferences for Women, Google, and Adobe.
Before joining Harvard Business Review, Gallo was a management consultant at Katzenbach Partners, a strategy and organization firm in New York. She has taught at Brown University and the University of Pennsylvania, is a graduate of Yale University, and holds a master’s in public policy from Brown.
As a speaker, Amy Gallo gives audiences something rare: permission to stop avoiding conflict, and the concrete skills to handle it well. She turns the uncomfortable moments every team faces into opportunities for growth, helping leaders and employees navigate difficult conversations, defuse tension, and build the kind of trust that makes collaboration and performance possible.
Nearly every professional has worked alongside someone who drains their energy: the know-it-all, the passive-aggressive peer, the person who takes credit for others' work. Drawing on more than a decade of research and her bestseller Getting Along, Amy Gallo identifies the eight archetypes of difficult coworkers and gives audiences a practical playbook for dealing with each one. Through candid, relatable examples, she shows how to stay composed under pressure, protect your own wellbeing, and turn frustrating dynamics into more productive working relationships.
When colleagues aren't in the same room, small misunderstandings escalate fast. Without tone, expression, or body language, our brains fill the gaps, often with the least generous interpretation. Amy Gallo helps remote and hybrid teams recognize these mental shortcuts and replace them with more intentional habits: choosing voice over text for sensitive topics, anchoring conversations in shared goals, and assuming good intent. The result is less friction, fewer avoidable conflicts, and genuine human connection even across screens and time zones.
Most people avoid uncomfortable conversations, but Gallo makes the case that doing so quietly erodes trust and performance. In this keynote, she shows how psychological safety, an environment where people feel secure enough to speak honestly, transforms feedback, disagreement, and even awkward moments into engines of growth. With clear, evidence-based frameworks, she equips leaders and teams to approach the conversations they would rather skip and emerge with stronger relationships and better outcomes.
Quiet tension, hallway gossip, a reluctance to speak up: these are the real threats to team performance, not conflict itself. Gallo helps audiences distinguish between productive disagreement, which sharpens decisions and fuels innovation, and the corrosive behaviors that damage trust. She offers leaders concrete strategies to create space for respectful debate, keep collaboration intact during tough discussions, and rebuild relationships when they fracture, turning conflict into a driver of progress rather than a source of dysfunction.
Real inclusion is built in everyday interactions, not policy statements. Gallo offers a compassionate, actionable approach to recognizing bias and responding to it, encouraging individuals to pause, examine their instinctive reactions, and engage a growth mindset. She gives teams tools to move past defensiveness, understand other perspectives, and rebuild connection, fostering a workplace culture that is not only fairer but more creative and collaborative.
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