Justine Cassell
Creator of the Embodied Conversational Agent | Dean's Professor, Carnegie Mellon University | PRAIRIE Institute Chair & Inria Researcher | EqualAI Co-Founder
Jeff Gelfuso
Former Chief Product Experience Officer at Qualtrics & Workday | Product & Design Leader at Meta, Amazon & Microsoft | Expert on AI Transformation & Experience-Led Leadership
Jeff Gelfuso is a top product, design, and experience executive who has led at Qualtrics, Workday, Meta, Amazon, and Microsoft. A former Chief Product Experience Officer and Chief Design Officer, he has built teams of up to 1,000 people, shaped experiences for 100M+ customers, and delivered keynotes to audiences of 10,000+. Now advising leaders through the agentic-AI transition, he speaks on AI transformation and experience-led leadership.
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Jeff Gelfuso biography
Customer experience speaker Jeff Gelfuso is one of the most accomplished product, design, and experience leaders in enterprise technology, a rare executive who has operated at the highest levels of some of the world’s most influential companies. Over more than two decades, he has led product, design, research, and user-experience organizations at Meta, Amazon, Microsoft, Workday, and Qualtrics, building teams of up to a thousand people and shaping experiences for more than a hundred million customers worldwide.
As a Chief Product Experience Officer and Chief Design Officer at both Qualtrics and Workday, Gelfuso rebuilt the experience layer for tens of millions of users, driving product innovation across web, mobile, and partner platforms, and helping define how enterprises deliver experiences that matter for both employees and customers. He is a founding member of the Design Executive Council, a group advancing strategic design leadership across major companies, and has served on the boards of Cornish College of the Arts and St. Jude Children’s Research Hospital’s digital innovation council.
Leading Through the Agentic AI Transition
Today, through his firm Elevate Experiences, Gelfuso advises executives and teams on navigating one of the biggest shifts in a generation: the move to agentic AI, where intelligent systems become teammates, not just tools. Drawing on his front-row experience of AI reshaping product and experience at Qualtrics and beyond, he helps leaders redesign product, workflow, and team operating models for an AI-driven world, always keeping people at the center, because that is where real value is created.
A veteran of the industry’s biggest stages, Gelfuso has delivered main-stage keynotes to audiences of more than 10,000 at events including the Qualtrics X4 Summit and Workday Rising. His style is candid and story-driven, blending hard-won executive insight with genuine humanity, whether he is mapping the future of AI-powered experience or sharing deeply personal lessons on leadership, presence, and what truly matters. Audiences leave with a clear, practical view of how to lead through transformation, design experiences that scale, and build teams that perform at their best.
Jeff Gelfuso Speaking Videos
Let's Shape How the Future Works, Together
Employee Experience: Empowering Employees to Win
Jeff Gelfuso Keynote Topics
As AI shifts from a tool to a teammate, enterprise leaders face a fundamental question: how do you redesign your product, your workflows, and your team's operating model for a world where intelligent agents work alongside people? Drawing on his experience leading product and experience through the AI shift at Qualtrics, Workday, and beyond, Jeff Gelfuso gives leaders a practical framework for navigating the agentic-AI transition, capturing its value while keeping humans, and human experience, firmly at the center.
Great experience isn't an accident, it's designed, and at enterprise scale it's one of the hardest things to get right. Drawing on lessons from rebuilding the experience layer for 65 million-plus Workday users and thousands of Qualtrics customers, Gelfuso shows leaders how to design employee and customer experiences that are consistent, human-centered, and built to scale. A masterclass in experience-led leadership from an executive who has done it at the highest level.
In this candid, deeply personal keynote, an audience favorite for its honesty, Jeff Gelfuso steps away from technology to talk about what actually matters in leadership. Reflecting on grief, presence, and the lessons he learned from losing his father, he explores how the most important parts of leading people have nothing to do with strategy or systems, and everything to do with humanity, connection, and showing up. A moving, memorable talk that stays with audiences long after they leave the room.
Speaker topics
FAQs on Booking Jeff Gelfuso
Why Jeff Gelfuso?
Booking Jeff Gelfuso brings audiences a genuine enterprise heavyweight, an executive who has led product, design, and experience at Qualtrics, Workday, Meta, Amazon, and Microsoft, and who has stood on the industry's biggest stages in front of audiences of more than 10,000. Unlike speakers who only talk about AI and experience in theory, he has actually built the teams, shipped the products, and led the transformations, and he shares those lessons with a candid, story-driven style and real humanity. He is ideal for events on AI transformation, customer and employee experience, design and product leadership, and leading high-performing teams. To bring Jeff Gelfuso to your next event, contact Aurum Speakers Bureau.
Who is Jeff Gelfuso?
Jeff Gelfuso is a product, design, and experience executive and keynote speaker with more than two decades of leadership at some of the world's leading technology companies. He has served as Chief Product Experience Officer and Chief Design Officer at Qualtrics and Workday, and led product, design, research, and user-experience organizations at Meta, Amazon, and Microsoft, building teams of up to 1,000 people serving over 100 million customers. A founding member of the Design Executive Council, he now runs Elevate Experiences, advising executives and teams on leading through the agentic-AI transition. Based in Seattle, he speaks on AI transformation, experience-led leadership, and building high-performing teams.
What does Jeff Gelfuso mean by "experience-led leadership"?
Experience-led leadership is Jeff Gelfuso's approach to running product, design, and technology organizations with the human experience, of both customers and employees, at the very center of every decision. Drawing on his years as a Chief Product Experience Officer and Chief Design Officer, he argues that in an AI-driven world, the winners won't simply be those with the smartest systems, but those who use technology to create better, more human experiences. In his keynotes, he shows leaders how to embed experience thinking into product and team operating models, align design, product, and go-to-market around measurable customer outcomes, and keep people at the center even as AI transforms how work gets done.
What topics does customer experience speaker Jeff Gelfuso cover?
Jeff Gelfuso speaks on leading through the agentic-AI transition, designing employee and customer experiences that scale, building high-performing teams, and, in a personal keynote, the human side of leadership. His talks suit events on AI transformation, customer and employee experience, product and design leadership, innovation, and the future of work. To book Jeff Gelfuso as a speaker, contact Aurum Speakers Bureau.
How to book Jeff Gelfuso as a keynote speaker?
Aurum Speakers Bureau can help you book Jeff Gelfuso as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Jeff Gelfuso's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Jeff Gelfuso or any other top keynote speaker or celebrity of your choice.
How much is Jeff Gelfuso speaking fee?
Jeff Gelfuso speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Jeff Gelfuso to deliver a keynote speech for your event, please fill out the contact form or email us at info@aurumbureau.com with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Jeff Gelfuso.
How can I contact Jeff Gelfuso?
We only work with Jeff Gelfuso on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Jeff Gelfuso and will handle all negotiations, contracts, and logistics associated with having Jeff Gelfuso speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Jeff Gelfuso for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.
Can I book Jeff Gelfuso for a virtual keynote?
Yes, Jeff Gelfuso is available for virtual keynotes and webinars. To book Jeff Gelfuso for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.
