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Marketing Speaker Jay Baer

Jay Baer

Hall of Fame Keynote Speaker | 7x Bestselling Author | Customer Experience & AI Strategist | Founder, Convince & Convert

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Hall of Fame keynote speaker and seven-time bestselling author, Jay Baer has advised over 700 brands on customer experience and marketing strategy. His latest research on speed, AI, and human connection gives executives actionable frameworks to drive loyalty and growth. A dynamic stage presence who blends humor with data-driven insights.

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    Jay Baer biography

    Customer experience speaker Jay Baer is a Hall of Fame keynote speaker, seven-time bestselling author, and one of the most sought-after business strategists in the world. Over three decades, he has advised more than 700 brands — including Nike, Oracle, Salesforce, and the United Nations — on how to acquire and retain customers through smarter marketing and exceptional experiences. He has founded six multimillion-dollar companies, most notably Convince & Convert, his consultancy specializing in customer experience, content marketing, and digital strategy.

    Baer’s books have shaped how modern businesses think about customer relationships. Youtility: Why Smart Marketing is About Help, Not Hype debuted at number three on the New York Times business bestseller list. Talk Triggers introduced a framework for turning customers into advocates through word-of-mouth, and Hug Your Haters redefined how organizations handle complaints in the social media era. His latest work, The Time to Win, reveals research showing that speed is now the single most important element of customer experience, with two-thirds of customers ranking responsiveness as important as price.

    Navigating the AI Revolution with a Human Edge

    In his newest keynote program, Human.Kind, Baer presents a research-backed framework for thriving in an AI-saturated marketplace by strategically investing in human connection. He demonstrates that while automation and artificial intelligence are becoming table stakes, organizations that add deliberate human touchpoints see measurably stronger loyalty and higher profit margins. Recognized as the number-one Global Guru in marketing, Baer combines data-driven insights with practical tactics audiences can implement immediately.

    As a speaker, Jay Baer delivers high-energy presentations that blend humor, storytelling, and actionable strategy. His ability to distill complex topics like AI adoption, customer loyalty, and speed of service into memorable frameworks makes him a top choice for corporate events, associations, and executive summits seeking lasting business impact.

    Jay Baer Speaking Videos

    Jay Baer - Youtility: Why Smart Marketing is About Help not Hype
    Jay Baer Marketing and Customer Service Keynote Speaker

    Jay Baer Keynote Topics

    In an era where every company is racing to implement artificial intelligence, the real competitive advantage lies in what machines cannot replicate: genuine human connection. Jay Baer presents original research showing that organizations which strategically invest in human touchpoints alongside their AI initiatives see significantly higher customer loyalty and profit margins. This keynote delivers a practical three-part framework for balancing automation with meaningful personal engagement, helping leaders turn the AI revolution into a lasting differentiator rather than a commodity.

    Based on comprehensive proprietary research, Jay Baer reveals that speed has overtaken nearly every other factor in customer decision-making — two-thirds of customers now say responsiveness is as important as price. In this keynote, Baer introduces his six-piece Time to Win framework with specific, actionable recommendations for optimizing responsiveness across your organization. Attendees leave with a clear roadmap for identifying and eliminating speed gaps that cost customers, revenue, and reputation.

    Word of mouth influences half of all purchasing decisions, yet most businesses leave it entirely to chance. Jay Baer teaches organizations how to create strategic, operational differentiators — Talk Triggers — that compel customers to share their experiences. This keynote goes beyond marketing theory to provide a step-by-step methodology for designing and implementing the kind of remarkable customer experiences that generate sustained organic growth through authentic advocacy.

    Improving customer experience sounds simple in theory, but with dozens or even hundreds of customer touchpoints, tackling it holistically is impossible. Jay Baer cuts through the complexity by identifying the three specific dimensions that customers truly care about — and that most organizations systematically underperform on. This keynote provides a prioritization framework that helps leaders focus their limited resources on the interactions that generate the greatest returns in loyalty, satisfaction, and revenue.

    Speaker topics

    Customer Experience SpeakersBestselling Author SpeakersKeynote SpeakersMarketing SpeakersVirtual Keynote Speakers

    FAQs on Booking Jay Baer

    Why Jay Baer?

    Jay Baer is one of the most in-demand business speakers in the world, combining three decades of hands-on strategy work with a high-energy, entertaining stage presence. Voted the number-one Global Guru in marketing, he brings research-backed frameworks that audiences can implement immediately — not vague inspiration, but specific tactics for driving customer loyalty, leveraging AI strategically, and growing revenue. With seven bestselling books and advisory experience spanning over 700 brands including Nike, Oracle, and Salesforce, Baer offers a rare depth of expertise on customer experience and business strategy. Book Jay Baer through Aurum Speakers Bureau to deliver measurable impact at your next corporate event or leadership summit.

    What are Jay Baer's most well-known books?

    Jay Baer has written seven bestselling books on marketing and customer experience. His most recognized titles include Youtility: Why Smart Marketing is About Help, Not Hype, which debuted at number three on the New York Times business bestseller list; Talk Triggers, which introduced a framework for generating word-of-mouth through operational customer experience differentiators; Hug Your Haters, which redefined complaint management strategy; and The Time to Win, which presents original research on why speed has become the most critical factor in customer loyalty.

    How does Jay Baer's framework address AI in customer experience?

    In his Human.Kind keynote program, Baer presents research showing that while AI and automation are becoming essential for operational efficiency, they are not differentiators on their own. His data reveals that companies which strategically invest in human connection alongside their AI initiatives see significantly higher customer loyalty and profit margins. The framework provides a practical roadmap for balancing technology adoption with meaningful human touchpoints, helping organizations use AI as a foundation while building competitive advantage through deliberate personal engagement.

    What can audiences expect from a Jay Baer keynote?

    A Jay Baer keynote blends humor, real-world case studies, and proprietary research into a fast-paced, interactive experience. Attendees leave with specific frameworks and tactics they can put to work immediately. Baer tailors each presentation to the industry and objectives of the event, ensuring relevance and actionable takeaways. His programs cover customer experience, AI strategy, marketing innovation, and speed of service. Contact Aurum Speakers Bureau to explore which of Jay Baer's keynote programs best fits your event.

    How to book Jay Baer as a keynote speaker?

    Aurum Speakers Bureau can help you book Jay Baer as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Jay Baer's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Jay Baer or any other top keynote speaker or celebrity of your choice.

    How much is Jay Baer speaking fee?

    Jay Baer speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Jay Baer to deliver a keynote speech for your event, please fill out the contact form or email us at info@aurumbureau.com with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Jay Baer.

    How can I contact Jay Baer?

    We only work with Jay Baer on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Jay Baer and will handle all negotiations, contracts, and logistics associated with having Jay Baer speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Jay Baer for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.

    Can I book Jay Baer for a virtual keynote?

    Yes, Jay Baer is available for virtual keynotes and webinars. To book Jay Baer for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.