Neil Redding
Near Futurist™. Innovation Architect, Expert in AI, Spatial Computing & Convergent Ecosystems
Former President, Starbucks International | Bestselling Author | Servant Leadership Pioneer
Few leaders have shaped modern business culture like Howard Behar, the executive who transformed Starbucks from a regional chain into a global phenomenon spanning five continents. His servant leadership model, which prioritizes people over profits, has become a benchmark for purpose-driven management. Behar's keynote addresses give audiences an insider's blueprint for building organizations that thrive through authenticity and care.
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The founding president of Starbucks International, leadership speaker Howard Behar transformed a regional coffee company into a global powerhouse spanning five continents. A champion of servant leadership and people-first management, speaker Howard Behar draws from decades of executive experience to help organizations build cultures rooted in purpose and integrity.
Behar’s leadership philosophy took shape long before Starbucks. Growing up in Seattle, he watched his parents blend business with purpose at the family’s neighborhood store, learning that commerce could serve communities as much as customers. After building a successful career in retail, including helping his brother grow a furniture business, Behar joined Starbucks when the company sought to expand beyond the Pacific Northwest. His experience and people-centered approach proved transformative.
Over twenty-one years, Behar served as President of Starbucks North America and founding President of Starbucks International, guiding the company’s growth from 28 stores to more than 15,000 locations worldwide. He later served on the Starbucks Board of Directors for twelve years. Throughout this journey, Behar maintained that Starbucks was never really in the coffee business — it was in the people business. This conviction became the foundation of his servant leadership model, which prioritizes employee development and well-being as drivers of organizational success.
Behar distilled his philosophy into two bestselling books: It’s Not About the Coffee: Lessons on Leadership from a Life at Starbucks and The Magic Cup: A Business Parable About a Leader, a Team, and the Power of Putting People First. Today, he advises organizations and educational institutions on leadership development, serving on boards including the Robert K. Greenleaf Center for Servant Leadership, the University of Washington Foundation, and Anthos Capital.
As a speaker, Howard Behar brings warmth, authenticity, and hard-won insight to every stage. His keynote addresses challenge leaders to rethink conventional management by putting people first — offering a proven blueprint for building organizations that are both profitable and deeply human.
Howard Behar was at the helm as Starbucks grew from 28 stores in the Pacific Northwest to more than 15,000 locations across five continents. In this keynote, he takes audiences behind the scenes of one of the most remarkable business expansions in modern history, revealing the strategic decisions, cultural commitments, and leadership principles that made it possible. Behar shares how staying true to core values while scaling at an extraordinary pace created a brand that resonates with millions of customers worldwide.
Howard Behar has long championed the idea that Starbucks was never in the coffee business — it was in the people business. In this presentation, he unpacks his servant leadership philosophy, which places employee growth and well-being at the center of organizational strategy. Drawing on decades of executive experience, Behar demonstrates how leaders who prioritize serving their teams unlock higher performance, deeper loyalty, and more sustainable results. Audiences leave with a practical framework for leading with empathy and purpose.
Starbucks built one of the most devoted customer bases in the world — not through advertising, but through culture. In this keynote, Howard Behar reveals the customer experience strategies that turned casual coffee drinkers into lifelong brand advocates. He explores how employee engagement directly translates to customer satisfaction, why authentic connection matters more than transaction efficiency, and how organizations of any size can create the kind of loyalty that drives long-term growth.
Culture is not a set of values posted on a wall — it is the lived experience of every person in an organization. Howard Behar shares how he helped build and sustain the distinctive culture at Starbucks, one grounded in respect, accountability, and a shared sense of mission. In this presentation, he offers practical guidance on establishing clear organizational values, empowering employees to take ownership of their work, and creating environments where people feel proud of what they do and who they work for.
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