Blake Morgan
"The Queen of CX" (Meta) | Customer Experience Futurist | Bestselling Author of 3 CX Books | Host, The Modern Customer Podcast | Forbes Contributor
Behavioral Scientist & Harvard Business School Professor | Author of Time Smart | Expert on Time, Happiness & Productivity | TED Speaker with 4M+ Views
Ashley Whillans is an award-winning behavioral scientist and Harvard Business School professor, and a leading expert on the science of time and happiness. Her research shows that most of us are 'time poor,' and that valuing time over money is one of the surest paths to a happier, healthier life. Author of Time Smart and the voice behind a TED talk with over four million views, she gives audiences science-backed tools to reclaim their time.
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Happiness speaker Ashley Whillans is an award-winning behavioral scientist and one of the world’s foremost experts on the surprising relationship between time, money, and happiness. A professor at Harvard Business School, she has spent her career studying a simple but profound question: why are so many of us stressed and unhappy despite having more than ever? Her answer reframes how we think about our most precious resource, revealing that we consistently overvalue money and undervalue time, at a real cost to our wellbeing.
Whillans popularized the idea of “time poverty,” the near-universal feeling of having too much to do and too little time, which affects four out of five adults. Her research, spanning field experiments and large-scale surveys with tens of thousands of people, from Fortune 500 companies to the U.S. military to communities in Kenya, demonstrates that people who use money to buy back time are measurably happier, healthier, and even more satisfied in their relationships. She has translated these findings into a practical framework anyone can use.
A professor in the Negotiation, Organizations & Markets unit at Harvard Business School, Whillans earned her PhD in social psychology from the University of British Columbia and advises leading organizations on time, wellbeing, and the future of work, including roles with Gallup, The Conference Board, and Edelman. Her book, Time Smart: How to Reclaim Your Time and Live a Happier Life, was named a top business book of 2020, and her TED talk on work-life balance has been viewed more than four million times. Her work regularly appears in Harvard Business Review, the New York Times, and the Wall Street Journal.
As a speaker, Ashley Whillans is engaging, warm, and refreshingly practical, turning rigorous science into strategies audiences can act on the same day. She speaks on reclaiming your time, building happier and more productive workplaces, the future of work and employee wellbeing, and how leaders and individuals can make smarter trade-offs between time and money. Audiences leave with a genuinely new way of thinking about their days, and concrete tools to buy back time, reduce stress, and build more fulfilling lives and careers.
Drawing on her acclaimed book, Ashley Whillans shows audiences how to escape the trap of "time poverty" and become "time affluent." She shares proven, research-backed strategies, from rethinking the time-money trade-off to redesigning daily habits, that free up hours and, in turn, boost happiness, health, and productivity. A practical, uplifting keynote that gives every audience member tools they can use the very next morning.
Why do we so often chase money at the expense of the thing that matters most, our time? Whillans unpacks two decades of behavioral science to reveal how our decisions about time shape our wellbeing, and why valuing time over money is one of the strongest predictors of a happy life. With surprising data and memorable stories, she helps audiences see their choices, and their lives, in a completely new light.
Time poverty isn't just a personal problem, it's an organizational one, driving burnout, disengagement, and turnover. Whillans shares what her research with leading companies reveals about how leaders can design work that protects people's time and attention, and why doing so pays off in engagement, wellbeing, and performance. Essential insights for anyone shaping the future of work, hybrid teams, and employee experience.
Every day we make trade-offs between time and money, and most of us get them wrong. Whillans introduces her concept of "happiness dollars," a way to measure the true value of our time, and shows individuals and organizations how to spend, save, and invest their hours for maximum wellbeing and impact. A fresh, evidence-based framework for decision-making that applies at work, at home, and across an entire organization.
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