Adam Toporek
Customer Experience Thought Leader | Author, Be Your Customer's Hero | Founder, Customers That Stick | 3E Leadership
Global Healthcare AI Leader & Keynote Speaker | Bestselling Author of Hacking Healthcare & AI in Health | Former National Director of AI, Health & Life Sciences at Microsoft
Tom Lawry is a leading authority on artificial intelligence in healthcare, a bestselling author, and a former Microsoft executive who served as National Director of AI for Health and Life Sciences. Now Managing Director of Second Century Technology, he advises health leaders worldwide on turning AI from hype into value. Author of Hacking Healthcare and AI in Health, he shows leaders how to build the Intelligent Health Systems of the future.
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Healthcare speaker Tom Lawry is one of the world’s foremost authorities on the use of artificial intelligence in health and medicine, a bestselling author, keynote speaker, and advisor who has spent nearly two decades at the forefront of AI-enabled change. His central message cuts through the noise: technology alone will not fix healthcare, and the leaders who win will be those who move beyond experimentation to turn AI into real, measurable value for patients, clinicians, and the organizations that serve them.
Lawry brings a rare, practical perspective shaped by doing the work at the highest levels. As a former Microsoft executive, he served as National Director of AI for Health and Life Sciences, Director of Worldwide Health, and Director of Organizational Performance for the company’s first health incubator. Before Microsoft, he was a Senior Director at GE Healthcare, founded two venture-backed healthcare software companies, and served as a health system executive and hospital board member. Today he is Managing Director of Second Century Technology, advising health and medical leaders around the world.
Lawry is the bestselling author of Hacking Healthcare: How AI and the Intelligence Revolution Will Reboot an Ailing System and AI in Health: A Leader’s Guide to Winning in the New Age of Intelligent Health Systems, works that have become essential reading for leaders navigating the shift to intelligent, AI-driven care. His writing and views have been featured in Forbes, Harvard Business Review, CEO Magazine, and Inside Precision Medicine, and in a Harris Poll of more than three thousand attendees of the JP Morgan Healthcare Conference, he was named one of the most recognized leaders driving change in healthcare today.
As a speaker, Tom Lawry is authoritative, engaging, and refreshingly practical, translating the fast-moving world of AI into clear guidance leaders can act on. He speaks on AI strategy and leadership in healthcare, the future of intelligent health systems, AI and the healthcare workforce, responsible AI and governance, and reinventing the patient and consumer experience. A sought-after keynote speaker across the United States, Europe, and the Middle East, he leaves health and medical audiences with a clear-eyed, optimistic, and actionable path from AI hype to healthcare reality.
Every health organization is talking about AI, but few are creating real value from it. Drawing on nearly two decades at the frontier of AI-enabled change, Tom Lawry helps leaders cut through the hype and focus on what matters: moving beyond pilots and experiments to deploy AI in ways that measurably improve care, empower clinicians, and strengthen the organization. A clear-eyed, practical, and optimistic keynote that gives health and medical leaders a roadmap for the intelligent health era.
Healthcare is in the middle of its biggest platform shift in a generation, from static digital systems to intelligent, AI-driven ones, and there will be winners and losers. Lawry lays out what it takes to build an Intelligent Health System: the strategy, culture, and leadership required to reinvent how care is delivered and how organizations operate. A visionary yet grounded session for boards and executive teams shaping the future of their institutions.
Amid a global healthcare workforce crisis, AI's greatest promise may be helping people, not replacing them. Lawry explores how AI can reduce burnout, automate the administrative burden crushing clinicians, and let care teams focus on what they do best. He gives leaders a practical, humane framework for deploying AI in ways that empower their people and rebuild a sustainable, engaged workforce. Essential for anyone responsible for talent, culture, and care quality.
As AI moves deeper into clinical and operational decisions, getting it right is not optional. Lawry helps leaders navigate the hardest questions: how to set an AI strategy, build the governance and guardrails that protect patients and earn trust, and make AI less "artificial" and more genuinely "intelligent" in service of better care. A must-attend session for executives, boards, and clinical leaders accountable for deploying AI safely and effectively.
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