Tiffani Bova

Bova's most recent and arguably most urgent keynote, based on her second WSJ bestseller, challenges the conventional approach to CX investment. Most companies have poured resources into improving the customer experience while systematically neglecting the employee experience required to deliver it. The result is diminishing returns, high turnover, and a ceiling on growth that CX investment alone cannot break through. Bova presents the research behind the EX-CX multiplier effect, shows what the highest-growth companies do differently, and gives leaders a five-step framework for aligning employee and customer experience in ways that drive sustainable revenue growth from the inside out.

Bova has spent three decades studying what separates high-performing sales organizations from those that plateau, and the current AI transition has redrawn the competitive map more dramatically than anything she has seen in her career. In this keynote, she presents a practical blueprint for sales transformation that accounts for AI, changing buyer behavior, and the collapse of traditional sales motions. She covers the specific behaviors and capabilities that distinguish the highest-performing sales teams, how to redesign incentive structures and sales plays for a world where self-service handles an increasing share of transactions, and what leaders must do now to future-proof their revenue organizations.

Innovation is one of the most overused and underdelivered commitments in business strategy. Bova, drawing on her Gartner research background and her experience inside one of the world's most innovative companies, presents a framework for making innovation operational: not as a special initiative or an off-site exercise, but as a systematic capability embedded in how an organization makes decisions, allocates resources, and learns from failure. She gives leaders a practical model for diagnosing the innovation barriers most common in their industry and organizational stage, and for building the culture and processes that make sustained innovation possible rather than sporadic.

The Experience Mindset, published in 2023 and a Wall Street Journal bestseller, argues that companies hit a growth ceiling when they optimize customer experience at the expense of employee experience, and vice versa. Based on a global study Tiffani Bova led with input from thousands of executives and frontline workers, the book maps the operating habits, metrics, and leadership behaviors that compound EX and CX into durable revenue. It is required reading for any leader trying to align Sales, HR, and Customer functions behind a single growth thesis.

Across her tenure at Gartner and Salesforce and her independent advisory work, Tiffani Bova has advised many of the largest technology companies in the world, including Microsoft, Cisco, IBM, Amazon Web Services, and Salesforce itself. Her counsel has centered on how those companies should transition from traditional licensing and product models to subscription, cloud, and as-a-service models, transitions that have produced some of the most valuable enterprise franchises of the past two decades.

Tiffani Bova is a fit for sales kickoffs, customer summits, leadership and executive offsites, partner conferences, and board-level growth discussions. Her material tilts toward senior audiences (heads of sales, marketing, customer success, and HR; CROs, CCOs, CHROs, and CEOs) and adapts cleanly to technology, financial services, professional services, and consumer brands. Contact Aurum Speakers Bureau to discuss which of her topics will deliver the most for your audience.

Aurum Speakers Bureau can help you book Tiffani Bova as a speaker for your next event, conference, or board meeting. Simply fill out our contact form to inquire about Tiffani Bova's availability for a speaking engagement. One of our booking agents will respond to your request immediately and contact the speaker to let them know you want to hire them. We will assist you with obtaining speaking fees, booking information, and confirming availability for Tiffani Bova or any other top keynote speaker or celebrity of your choice.

Tiffani Bova speaking fees are determined by several factors, including the event's date, whether it's a virtual or in-person event, the duration, format, preparation required for their speech, and more. The same applies to the cost to hire any other top expert speakers and celebrities. The Speaker Fee Range listed on our website is simply a guideline and is subject to change without notice. If you would like to hire Tiffani Bova to deliver a keynote speech for your event, please fill out the contact form or email us at info@aurumbureau.com with as much detail as possible. One of our experienced agents will get in touch with you and let you know exactly how much it will cost to book Tiffani Bova.

We only work with Tiffani Bova on paid speaking engagements. Aurum Speakers Bureau can assist you in booking Tiffani Bova and will handle all negotiations, contracts, and logistics associated with having Tiffani Bova speak at your event. We will be your sole point of contact throughout the process. Get in touch with Aurum Speakers Bureau today, and we will reach out to any motivational speaker or celebrity you want to enquire about speaking at your event. If you wish to contact Tiffani Bova for any other reason, we will be unable to assist you as we are not authorized to provide personal contact information.

Yes, Tiffani Bova is available for virtual keynotes and webinars. To book Tiffani Bova for a virtual event, please complete the contact form or send us an email to inquire about the special fees for virtual engagements.